Incredible Customer Service
I booked my hotel two days before arriving at the Fairmont - Austin due to scheduling changes. It was my girlfriend's birthday and in the "additional notes" section I had mentioned we were staying due to her birthday. It was a busy weekend for the hotel and was a quick one-night stay for us but we arrived to our room with a Happy Birthday cake and hand written note waiting on the table.
The little things always go a long way and the staff certainly made sure to make the special weekend extra special.