The Most Memorable Weekend
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I go to the Banff Springs Hotel a couple of times each year; it is my favourite place to unwind and relax. I go there alone, with friends, and at least once/year I go with my family (including the three dogs). Most stories will gush about the beautiful surroundings, and castle qualities, but I want to tell you about the wonderful people. When our oldest dog, Samson, was diagnosed with cancer, we weren't sure that he would make it to our annual trip to Banff, so we booked a getaway in April instead, and it was the most memorable trip yet.
Jade worked miracles to get us adjoining suites on the tenth floor of the Stanley Thompson so that the ailing dog wouldn't have to deal with stairs, and the pack could all be close together. She and Lori arranged to have a digital photo frame in my sister's suite with photos from our previous trips. They also spoke to Chef Kate who made Samson a special meal (she also brought dinner for Holly and Pris - the dogs ate better than the humans that dinner!). Danielle, a cook in the kitchen, heard about our family and offered to do a photo shoot of us at Bow Falls after her shift ended. She took the photo of Samson.
The great staff at the Banff Springs always makes me feel special, but this trip, we felt genuinely cared for. Any team member who met Samson made a fuss over him, and always said hello again next time he was around (the valet staff never tired of our laps past them). We all got a little emotional at check out knowing that this would be Samson's last visit. All of the team members that weekend went above and beyond to give us a great weekend that we will always treasure. Words cannot fully express my appreciation, I can't seem to say thank you enough.
The Fairmont Banff Springs has an incredible team, and my family is extremely grateful for all of their efforts. They are superstars in our eyes. I can't wait to go back, even though it will be bittersweet not having our sweet Samson with us.